Privacy Policy

Last updated: March 2026

Sierra Valley Tree Service ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, submit a quote request, or interact with us through advertising platforms or SMS communications.

1. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, and email address submitted through our quote form
• Service information — the type of tree service you're requesting
• Usage data — pages visited, browser type, device type, and IP address collected automatically via cookies and analytics tools
• Advertising data — interactions with our ads on Facebook, Instagram, and Google

2. How We Use Your Information

• To respond to your quote requests and schedule services
• To send appointment reminders and follow-up communications via SMS or email
• To improve our website and marketing campaigns
• To serve relevant ads to you on Facebook, Instagram, and Google using pixel and conversion tracking
• To comply with legal obligations

3. SMS Communications

By submitting your phone number through our quote form, you consent to receive SMS text messages from Sierra Valley Tree Service, including appointment reminders, follow-ups, and service updates. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (916) 203-9429.

We do not sell or share your phone number with third parties for their own marketing purposes.

4. Facebook and Meta Advertising

Our website uses the Meta Pixel, a tracking tool provided by Meta Platforms, Inc. The Meta Pixel allows us to measure the effectiveness of our Facebook and Instagram advertising campaigns by tracking actions taken on our website such as form submissions.

Information collected through the Meta Pixel may be used to:

• Show our ads to people who have visited our website (retargeting)
• Build lookalike audiences of potential customers
• Measure conversions from our ad campaigns

To opt out of Meta's use of your data for ad targeting, visit Meta's Privacy Center or adjust your ad preferences at facebook.com/ads/preferences.

5. Google Advertising and Analytics

We may use Google Ads and Google Analytics to track website traffic and measure the performance of our advertising. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of Google's use of cookies by visiting Google's Ad Settings.

6. Cookies

Our website uses cookies to improve your browsing experience and enable advertising features. You can disable cookies through your browser settings, though this may affect some features of the site.

7. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — such as form processing tools (Netlify Forms) and CRM platforms used to manage leads
• Advertising platforms — Meta and Google for the purposes described above
• Legal authorities — if required by law

8. Data Retention

We retain your contact information for as long as necessary to provide services and follow up on quote requests. You may request deletion of your data at any time by contacting us.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Lodge a complaint with a data protection authority

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to opt out of the sale of personal information. We do not sell personal information.

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Phone: (916) 203-9429
• Email: cande@sierravalleytreeservice.com
• Address: Sacramento, CA